Thank you for choosing twigcraft.shop.
To ensure your shopping experience, we offer the following return and refund policy:
- Return Period
Customers can apply for a return within 30 days of receiving the goods.
Items returned after the deadline will not be eligible for return.
- Return Conditions
Returned items must meet the following conditions:
The item is intact.
No human-caused damage.
It does not affect resale.
All accessories and packaging are complete.
If the item shows obvious signs of use or is missing accessories, a refund may not be possible.
- Refund Processing Time
After receiving and confirming that the returned item meets the requirements, the refund will usually be processed via the original payment method within 3 days.
The specific arrival time may vary depending on the processing speed of the payment institution or bank.
- Non-Returnable Items
Returns may not be processed in the following situations:
Exceeding the return period
Product damaged by the customer
Missing original packaging or accessories
Custom-made items
- Return Request Method
To request a return, please contact us via customer service email and provide:
Order information
Product photos
Description of the problem
Customer service will assist you with the subsequent procedures after verification.
- Special Note
Due to long-term operational pressure and continuous losses, the merchant is currently conducting a clearance sale at a loss. Some items have limited stock and will be sold while supplies last.
